At Earth Breeze, customer satisfaction is considered a central part of the experience, and every effort is made to ensure that first-time users feel confident when trying a product. If you are placing an order for the first time and later decide that the product does not meet your expectations, there is a 60-day window from the date your order is delivered during which you may request a refund under a full money-back guarantee. This policy is designed to give you enough time to test the product in your everyday routine and decide whether it works for you. To begin the return and refund process, you simply need to contact the support team at hello@earthbreezelanudry.it.com, where a representative will guide you through the necessary steps and provide instructions on how to send the product back.

It is important to note that any items returned or refused without prior authorization from the support team will not qualify for a refund. Proper communication must be made before sending anything back so that the return can be correctly tracked and processed. Once a return has been approved and completed, refunds are issued back to the original payment method used during the purchase. Depending on your financial institution, it generally takes about 7 to 10 business days for the refunded amount to appear in your account. If there are any delays or if the refund does not show within the expected timeframe, customers are encouraged to reach out again for further assistance so the issue can be reviewed and resolved promptly.

For customers using subscription services, changes and cancellations require attention to timing. In order to avoid being charged for the next shipment, any cancellation must be completed at least 48 hours before the scheduled processing or shipping date. This is because orders begin preparation shortly after being scheduled, and once the fulfillment process has started, it is no longer possible to reverse or refund the transaction. However, subscribers are not locked into a rigid system, as they are given full access to their subscription account, allowing them to adjust delivery dates, pause upcoming shipments, or make other necessary changes according to their needs and preferences.

In situations where an order arrives damaged or there are concerns about product quality, support is available to ensure the issue is resolved appropriately. Customers are encouraged to contact the same support email at hello@earthbreezelanudry.it.com and provide details about the problem. In most cases, a replacement can be arranged to ensure the customer receives a satisfactory product. To help speed up the resolution process, it is recommended that clear photographs of any damage be included when reporting the issue, as this allows the support team to better understand what happened and respond accordingly. Feedback in these situations is also valued, as it helps improve future customer experiences and product quality.

This refund and support policy applies to all purchases made through earthbreezelanudry.it.com starting from July 9, 2025. Any orders placed on or after this date are covered under the terms described above. If there are questions regarding purchases made before this date, customers are still encouraged to contact the support team for assistance, as they are available to review older orders and provide guidance wherever possible. The overall goal of this policy framework is to ensure clarity, fairness, and a smooth experience for every customer, from the moment of purchase through to post-delivery support.